HomeServe USA

Human Resources Director, Integrations

Job Locations US-CT-Norwalk | US-PA-Canonsburg
Job ID
Human Resources


HomeServe USA, a 2019 certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


Position Overview:

This new position is responsible for creating and implementing the HR strategy to integrate newly acquired businesses into HomeServe.  This hand’s-on Director will lead complex HR integration projects from end to end, including HR due diligence, integration planning and execution.  Additionally, this role will serve as the primary point of contact for HR for all acquired companies through an incubation period (up to 1 year post-acquisition); will coordinate internal resources to support newly acquired companies; and represent HR on the Integration Team.



  • Create and implement an HR integration strategy to seamlessly manage on-boarding of all newly acquired companies into HomeServe.  This is a hand’s on role that involves strategic thinking as well as rolling up your sleeves to get the work done
  • Create a ‘play book’ for acquisitions to operationalize the process of integrating new businesses into Homeserve’s HR infrastructure and culture
  • Serve as the primary HR subject matter expert through the diligence process, including framing objectives and reporting of all findings to the Integrations Steering Committee
  • Create strategic program timelines as well as detailed project plans; assesses resource loading, dependencies, and milestones
  • Collaborate across the organization and HR team to deliver on tight timelines and budget and ensure cross functional inter-dependencies are identified and closely managed
  • Proactively ensure gaps and other risks in acquisitions and integrations are effectively identified and mitigated, escalating challenges and proposed solutions as appropriate
  • Monitor and support HR functions to ensure a smooth transition post acquisition with key HR processes, data and systems
  • Support organizational leadership to build and execute cultural integration and change management plans
  • Collaborate with a cross-functional integrations team to manage the delivery and governance of all integrations



  • Bachelor's degree and 10+ years of HR experience
  • Prior M&A experience preferred; experience with HVAC and/or trades a plus   
  • Deep understanding of compensation and benefit programs
  • Demonstrated ability to lead initiatives on both strategic and tactical levels across diverse groups
  • Strong analytical and project management skills; proven track record of managing multiple projects and meeting tight deadlines
  • Outstanding oral and written communication skills
  • Flexible work schedule; M&A projects often involve tight timelines
  • Ability to work independently and with cross-functional teams
  • Critical thinking skills with solid judgment and strong initiative
  • Travel up to 20% as needed

In return we offer

  • Competitive compensation
  • Career development and advancement opportunities
  • Casual attire throughout the week
  • Friendly, open and team oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match


HomeServe USA is an equal opportunity employer.


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