HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Telecommunications Analyst’s responsibility is to coordinate strategies for defining, deploying and managing HomeServe USA’s voice infrastructure and related applications. This person will also be responsible for managing engineering projects for VoIP initiatives, developing and maintaining CVP scripts as required, and configuring and optimizing all VoIP/IP-PBX telephone systems and services. Daily administration requires an understanding of business objectives translated into complex scripting algorithms to provide optimal routing. Programming will include management of toll free numbers, carrier level routing and internal custom report triggers. The individual filling this role will help promote new telephony and/or contact center features and functions to support the various business units by assisting with design, testing, documentation, communication and planning as it relates to rolling out new technologies.
HomeServe USA is an equal opportunity employer.