HomeServe USA

  • Business Analyst

    Job Locations US-CT-Norwalk
    Job ID
    Project Management
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    The Business Analyst will sit in the PMO, report to a Portfolio Manager and add to our high-performance PMO organization. The Business Analyst will be responsible for partnering with functional business leaders and other stakeholders on high impact projects. This role requires a solid understanding of project management methodology, technical concepts and the ability to grasp how projects and work assignments fit into the overall business strategy. Work closely with business SMEs and participate in JAD/JAR and user story sessions, in order to gather the information necessary to model current and future state business processes, as well as document business/system requirements and rules that enable the design and development of solutions that support automation and/or improvement of business processes.

    The Business Analyst will also be responsible for ensuring consistent, standardized, high-quality project deliverables relative to business analysis, system analysis, requirements elicitation and documentation in accordance with best-practice processes established by the PMO.

    Detailed Responsibilities:

    • Apply a broad knowledge of business applications and system software for end-to-end auditing and analysis of key business processes with a focus on identifying opportunities to improve systems availability, reliability, efficiency, performance, and overall service that will lead to direct cost savings.
    • Work closely with business area liaison or subject matter experts (SME) to scope and determine needs regarding business processes and functionality to draft, finalize, and update business requirements and user stories in alignment with change management procedures, throughout the life of the project.
    • Partner with users to identify, evaluate, and develop system specifications (functional and non-functional requirements) and procedures which are efficient, cost effective, and meet user requirements, then communicate and document technical approaches, standards, and system investments.
    • Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
    • Support the PMO as a liaison between business units, Application Development, and Application Support staff. Facilitate exceptional communication and knowledge transfer where required to accomplish work more effectively, efficiently, and with increased quality and reliability.
    • Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
    • Understand and communicate the role of the analyst to other project members and challenge the project approach where business needs may not be met.
    • Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities


    • Bachelor's degree in related discipline
    • 7+ years of proven track record as a business systems analyst working across the lifecycle on medium to large projects and programs of work
    • Experience working in both Waterfall and Agile environments
    • Experience with SQL
    • Demonstrated experience managing clients/users at a senior level
    • Demonstrated strong stakeholder management capability to influence the direction and scope of new project requests
    • Strong software delivery credentials and proven experience in the software development lifecycle
    • Possess a broad knowledge of business and business functions, and understand the significance of commercial constraints. Be able to recognize potential assignments outside own areas of specialization and bring to bear appropriate expertise as necessary
    • Think critically and strategically and be able to deal with complex and ambiguous environments; maintain a business-wide view across a variety of projects, work-streams and time frames
    • Proficient in Process Management, Requirements Management, Project Management, and Quality Assurance tools
    • Strong project planning capability to direct others in completing quality deliverables and lead Business Analysis activity for larger projects
    • Expert in Business Analysis methodologies and deliverables including: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), Use Cases, ROI analysis, and business case development
    • Strong Relationship Management skills; strong client management skills
    • Extensive analytical, inter-personal and presentation skills.
    • Extensive influencing, negotiation and communication skills
    • Dynamic individual with the ability to take on multiple initiatives with short timeframes
    • Good knowledge of Client’s Financial and Operating models, including its business processes, the underlying IT that supports it and its organizational structure
    • Acts as a trusted advisor
    • IIBA (International Institute of Business Analysis) or PMP (Project Management Professional) certification a plus

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an equal opportunity employer.


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