HomeServe USA

  • HVAC & Appliance Service Technician - $1500 Sign on Bonus!

    Job Locations US-NJ-Hammonton
    Job ID
    2018-3011
    Category
    HVAC/Energy Services
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA! 

    Responsibilities

    Under general supervision, responds to and investigates service related calls of any nature, provides all aspects of customer service; including, but not limited to, repair, adjustment and maintenance to all types of gas and electric appliances. 

     

    Requirements:

    Under general supervision, perform the following job functions:

    • Accurately investigate and analyze all types of HVAC and appliance service calls, however initiated, and satisfy them in a timely, cost effective manner.
    • Appropriately follow up from customer calls including but not limited to ordering parts, parts pickup, parts delivery and parts installation.
    • Maintain good housekeeping, including maintenance of tools and equipment, and maintaining required truck stock.
    • Accurately apply company billing and service procedures.
    • Establish and maintain a positive customer service environment at all times.
    • Advises customers of and recommends company products and services.

    Physical Requirements:

    F

    Frequently

    Activity or condition exists from 1/3 to 2/3 of the time

    C

    Constant

    Activity or condition exists 2/3 or more of the time

     

    Physical Activity

    Frequency

    Context of activity

    Standing

    F

    Standing is performed during the initial conversation with the customer, and while diagnosing/repairing the HVAC equipment.

    Walking

    F

    Walking is performed from the van to the customer’s residence, up and down stairs, back and forth to the van, to obtain necessary equipment parts, to and from the HVAC equipment.

    Sitting

    F

    Sitting is performed while driving, completing work orders, and at times, while replacing parts on the HVAC equipment.

    Lifting

    F

    Lifting is performed to:

    1.      Load and unload parts and HVAC equipment, i.e., water heaters, tools, refrigerant, ladders and equipment to and from vehicle to jobsite. . Removing/replacing parts on equipment. Emptying/draining buckets of water removed from systems.

    2.      Equipment may weigh in excess of 30 lbs.

    3.   Buckets of water may weigh in excess of 30 lbs. Noteworthy: frequent material handling, including lifting/carrying material in excess of 30 lbs. is an essential function of the job. Material handled may vary in size, shape and weight.

    Carrying

    F

    Carrying is performed to:

    1.      Carry tool bag to the worksite, up and down ladders and back to the van (weighing 25 lbs.)

    2.      HVAC equipment, i.e., water heaters, parts, refrigerant, fire extinguisher to the worksite to the van (weighing in excess of 40 lbs.)

    3.      Transporting buckets of water from HVAC equipment to a sink, inside or outside drain (weighing up to 40 lbs.)

    4.      Transporting ladders from the van to the customer’s residence and back to the van (weighing in excess of 40 lbs.)

    Noteworthy: frequent material handling, including lifting/carrying material in excess of 30 lbs., is an essential function of the job. Material handled may vary in size, shape and weight.

     

     

    Climbing

    F

    Climbing is performed while walking up and down stairs, ladders, stepping in and out of the van and the rear of the van.

    Stooping

    F

    Stooping is performed while:

    1.      Servicing HVAC equipment

    2.      Removing/stocking parts and equipment on van

    3.      Placing equipment on van shelves.

    Kneeling

    F

    Kneeling is performed mainly at customer’s residences, while servicing HVAC equipment, searching for, stocking and removing parts from van.  Technicians may have to maintain a kneeling position for several minutes at one time. May also have to stoop while in a kneeling position.

    Crouching

    F

    Crouching is performed mainly at customer’s residences, while servicing HVAC equipment and working in confined spaces, i.e., attics, crawl spaces, etc. Technician may have to maintain crouched position for several minutes at one time.

    Handling

    C

    Technician is constantly handling, whether it is tools, equipment, ladders, parts, computer, flashlight, paperwork, or steering wheel.

    Reaching at torso level

    F

     

     

    1.   While troubleshooting HVAC equipment, replacing parts and checking appliance safeties

     

     

    Qualifications

    • High school diploma or equivalent is required.  HVAC certification and/or training from an accredited technical school is desirable.
    • EPA certification required with a minimum of 3-5 years experience in HVAC and/or appliance repair

    In return we offer

       

    • Competitive compensation
    • Excellent benefits including medical, vision, dental and life & disability insurance
    • $1500 Sign on bonus after 30 days of employment
    • 401(k) plan with a company match
    • Take home service van
    • Tools & Uniforms provided by the Company
    • Career development and advancement opportunities

      

    Homeserve is an equal opportunity employer

     

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