HomeServe USA

  • General Manager - HVAC - Service Delivery

    Job Locations US-NJ-Hammonton
    Job ID
    HVAC/Energy Services
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    The General Manager has the overall responsibility for the daily operations of a District office including ensuring compliance with company standards, inventory management, team management, financial accountability and ensuring that the highest quality service experience is delivered to each customer. The successful candidate must be capable of leading a workforce including unionized HVAC service and installation technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI’s. The General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies and profitability within a highly competitive HVAC market.

    • Provides leadership, guidance and support to District personnel focused on customer satisfaction to improve Net Promoter Score
    • Direct and manage field operations to meet budget and corporate financial goals.
    • Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices.
    • Ensures compliance with company’s policies
    • Develops and maintains a culture of performance management and accountability
    • Demonstrated leadership and management skills in a team-oriented, collaborative environment
    • Ability to build and maintain a high performing team through recruiting, training, coaching and development activities
    • Proven ability to significantly contribute toward or lead operations initiatives with a results oriented approach
    • Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals
    • Experience with budget preparation and fiscal management,
    • Ability to analyze and interpret data and prepare reports
    • Exceptional strategic thinking and problem solving skills
    • Excellent communication and interpersonal skills, both verbal and written
    • Ability to balance multiple tasks with changing priorities


    • Bachelor’s Degree in Business, or related field (MBA or Master’s Degree is preferred)
    • Six Sigma Black Belt or Green Belt, Continuous Improvement a plus
    • Minimum 4 – 6 years general management experience managing a service delivery organization
    • Must have experience managing a unionized field workforce including responding to grievances and directly involved in contractor labor negotiations.
    • Experience in home service delivery business preferred
    • Experience developing and implementing business processes and streamlining operations
    • Demonstrated work force management including experience with leading Field Service Management software such as ServiceBench, ClickSoftware, etc.

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match
    • Company Vehicle


    HomeServe USA is an equal opportunity employer.


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