HomeServe USA

  • Director, Installation - HVAC Install

    Job Locations US-NY-Staten Island | US-NY-Farmingdale | US-NY-Brooklyn | US-MA-Woburn | US-NY-Queens | US-NJ-Hammonton
    Job ID
    2018-2993
    Category
    HVAC/Energy Services
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

    The Director, HVAC Installation will be responsible for leading and delivering revenue goals within the HVAC business while delivering on our commitment to an exceptional installation customer experience. The role is responsible for developing staff, processes, systems, tools, dashboards and metrics, business planning, initiatives and programs that will optimize sales and installation and provide the discipline for increases in sales force and installer productivity.

    Position Responsibilities:
    Specific responsibilities include, but are not limited to the following key areas:

    Growth and Customer Focus:

    • Supporting the Depot GM’s and Directors responsible for overall sales and installation excellence performance
    • Support and drive relationships with distribution partners and supply houses
    • Strong interaction with Marketing and other functions in the organization to leverage full scope of organizational capabilities to deliver an outstanding sales and installation experience to customers
    • Active participation and joint ownership of new product development and roadmap/ portfolio discussions to provide customer/ industry perspective and voice of sales to organization

    Leadership:

    • Facilitates training and ensures support resources are in place to develop salespersons capable of selling the full scope of offerings available.
    • Builds and fosters a team environment within and across depots. Solicits support from and communicates effectively with internal staff.

    Operational Excellence:

    • Own sales and installation performance metrics and dashboards for monthly operating review
    • Drive increased proficiency with HVAC applications/ tools across the sales teams
    • Through the deployment of an effective management systems, drive accountability with the GM’s regarding sales & installation results

    Strategy & Planning:

    • Development and execution of multi-year sales strategy to meet business objectives
    • Ensuring sales & install model implementation with clear roles & responsibilities throughout HVAC depots
    • Highly engaged leadership role in business reviews, cross functional meetings to drive business objectives, e.g. monthly operating reviews, sales & operations planning, etc.
    • Understanding of how market dynamics and industry trends may affect business needs
    • Key contributor to annual financial plan and 5-year strategic planning process
    • With GM’s/ Directors, manages the sales staffing plan for each depot. Work with HR and Talent Acquisition team to recruit, hire, and retain sales and sales support staff to plan.

    Performance Management:

    • Manage annual sales quota process, aligned with business operating plans
    • Revenue Performance: Support GM’s/ Directors in delivering monthly, quarterly and annual revenues by depot and by HVAC business
    • Drive process excellence and productivity across the HVAC depots
    • Determine key performance indicators for HVAC sales & installation processes to drive process improvement
    • Drive pipeline management and forecasting support

     

    Qualifications

     

    • Five to eight years of progressive sales and operational leadership experience in HVAC
    • Bachelor's Degree or equivalent in experience
    • Experience deploying strong sales operations capabilities and installation strategies across an HVAC organization
    • Exceptional collaboration skills and ability to influence peers and team members outside reporting line.
    • Strong planning, problem solving, project management, negotiation and decision making skills
    • Highly organized and process focused, able to clearly prioritize and effectively manage multiple tasks and projects and implement sustainable processes
    • Strong written and verbal communication skills with the ability to present, influence and manage stakeholder interests at all levels of management and staff across the HVAC depots
    • Experience in using CRM tools and managing sales processes using CRM tools
    • Proficient in Microsoft Office especially Excel & PowerPoint
    • The job requires up to 60% travel.

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match
    • Company Vehicle

     

    HomeServe USA is an equal opportunity employer.

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