HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Director, Transformation will report directly to the VP; Transformation Initiatives, managing the activities of a team of Program/Project Managers and Business Analysts to ensure consistent, standardized, high-quality project artifacts. The Director, Transformation will guide, support, coach, and mentor these resources throughout the project lifecycle to ensure successful execution of projects and the achievement of business results, through initiatives relative to specific assigned enterprise-wide IT and business units. Overall responsibility for the strategic interface with assigned business units for the purpose of business and IT strategy development, solution delivery, service management, risk management, and relationship management. Provides highly-valued strategic consulting level support and guidance through key initiatives. Facilitates and coordinates project activities within the assigned portfolio, and sets priorities. Influential leadership on innovative solutions for personalized customer service.
Working closely with senior leadership, the Director, Transformation will lead strategically-oriented mission-critical projects, while monitoring internal and/or external dependencies as well as ensuring alignment across projects; ensure projects are properly staffed, and that they deliver on their objectives on time and within budget.
The Director, Transformaton will function as the enterprise-wide subject matter expert in Project Management methodology and best practices, and be responsible for developing and strengthening HSUS’s Project Management capabilities, relative to project scope definition and management, project planning and controlling, risks and issues resolution, and financial tracking.
HomeServe USA is an equal opportunity employer.