HomeServe USA

  • Director, Transformation

    Job Locations US-CT-Norwalk
    Job ID
    Project Management
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!



     Position Overview


    The Director, Transformation will report directly to the VP; Transformation Initiatives, managing the activities of a team of Program/Project Managers and Business Analysts to ensure consistent, standardized, high-quality project artifacts. The Director, Transformation will guide, support, coach, and mentor these resources throughout the project lifecycle to ensure successful execution of projects and the achievement of business results, through initiatives relative to specific assigned enterprise-wide IT and business units. Overall responsibility for the strategic interface with assigned business units for the purpose of business and IT strategy development, solution delivery, service management, risk management, and relationship management. Provides highly-valued strategic consulting level support and guidance through key initiatives. Facilitates and coordinates project activities within the assigned portfolio, and sets priorities. Influential leadership on innovative solutions for personalized customer service.

    Working closely with senior leadership, the Director, Transformation will lead strategically-oriented mission-critical projects, while monitoring internal and/or external dependencies as well as ensuring alignment across projects; ensure projects are properly staffed, and that they deliver on their objectives on time and within budget.

    The Director, Transformaton will function as the enterprise-wide subject matter expert in Project Management methodology and best practices, and be responsible for developing and strengthening HSUS’s Project Management capabilities, relative to project scope definition and management, project planning and controlling, risks and issues resolution, and financial tracking.



    Detailed Responsibilities:

    • Manage Portfolio forecasts/budgets
    • Assemble, manage, mentor, motivate and lead a team of highly skilled and experienced Program/Project Managers and Business Analysts; assign project management resources as needed to PMO projects and initiatives
    • Develop and maintain comprehensive project management and business analysis standards, tools, processes and procedures. Uphold and enforce adherence to PMO established methodologies
    • Manage capital projects and work with various external and internal stakeholders across the organization to successfully drive projects to completion within time & budget and exceeding stakeholder’s expectations
    • Oversee and support project planning activities and the execution of projects according to plan and intended objectives
    • Partner with other Portfolio Managers to provide consistent, efficient processes and methodologies and optimize similar efforts
    • Partner with Business stakeholders to understand and document business needs, prioritize and track project requests, change requests, and system enhancements
    • Work closely with the PMO’s QA function to implement quality assurance processes and procedures to support the PMO’s project management function and ensure quality and consistency across all PMO project management deliverables
    • Work to remove, resolve and mitigate barriers, issues and risks that slow or prevent the successful accomplishment of project objectives
    • Set expectations, establish metrics and goals, and perform performance evaluations of direct reports
    • Liaise with senior management, clients, Business Ops, and IT staff to conduct high level investigative studies to seek effective, feasible, and profitable business solutions
    • Utilize own skills and business experience to assess and advise on the practicability of alternatives, assessing technical limitations against operational realities
    • Establish training and mentoring plans to ensure consistent practices in elicitation and documentation of quality deliverables throughout the project lifecycle
    • Work closely with other functions in the organization such as Business Operations, Application Development, Account Management, Business Development, Finance, Legal, Sourcing, etc.



    • Bachelor's degree in related discipline or equivalent experience required
    • 15+ years of proven track record of successfully applying project management controls to manage large-scale global initiatives through all phases of its life-cycle. This should include managing resources, across multiple functions in order to meet project goals
    • Outstanding presentation, communication, and facilitation skills
    • Demonstrated leadership of multidiscipline, high-performance work teams/groups
    • Effective at working directly with senior leadership as well as front-line staff
    • Excellent interpersonal skills with the ability to influence others not under direct supervision
    • Self-motivated, strong attention to detail, and results driven
    • Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations
    • Strong project planning capability to direct others in completing quality deliverables and lead project management and business analysis activity for larger projects
    • Expert in project management methodologies and deliverables including: scope statements, project scheduling, change control, and budget development and forecasting
    • Strong software delivery credentials and proven experience in the software development lifecycle
    • Experience using PPM tools for Workflow Management, Task Management, Resource Management, Time Tracking, and Project Management
    • IIBA (International Institute of Business Analysis) or PMP (Project Management Professional) certification a plus
    • Experience with SQL is a plus






    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an equal opportunity employer.


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