HomeServe USA

  • Deployments Specialist

    Job Locations US-TN-Chattanooga
    Job ID
    Contact Center Operations
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!



     Position Overview


    The Deployment Specialist is crucial to achieving customer service goals and metrics - ensuring that customers receive fast response and quality service to resolve their home emergency. Primary responsibilities include assigning service requests to the best HomeServe network contractor possible taking into consideration geography, trade category, contractor rankings, customer account status, and claims history.  Where a network contractor is unavailable the Deployment Specialist works to quickly identify, qualify, and recruit an emergency non-network contractor.

    • Handle a high volume of service requests awaiting deployment
    • Ensure and verify accuracy of job creation, job coding, and job details
    • Use available tools and logic to accurately deploy jobs to the best possible contractor
    • Prioritize tasks to deploy jobs based on job aging and urgency levels
    • Proactively communicate with customers to advise of claim status to meet KPI’s
    • Build excellent customer and contractor relationships during every interaction
    • Assist in managing Work-in-Progress through job life cycle from creation to deployed
    • Use internal tools and internet resources to locate Emergency Recruit Contractors when needed and communicate findings to the recruitment team to fill gaps in the existing network


    • High school diploma or GED
    • At least 1 year of experience in Repair Management or equivalent and demonstrates a good working knowledge of the Repair Management processes
    • Detail oriented and shows strong data entry and documentation skills
    • Great organizational and time management skills
    • Self-driven individual with great organizational and time management skills with the ability to thrive in a fast paced environment
    • Strong written and verbal communication skills
    • Ability to work under the pressure of a steady workload
    • Strong customer service track record
    • Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills
    • Must have shift flexibility and be able to work 5 – 8 hour shifts or 4 – 10 hour shifts, and the possibility of working evenings and weekends
    • Ability to work OT during peak demand
    • Excellent communication and interpersonal skills
    • Call center experience
    • Adept at managing multiple priorities and tasks in a fast-paced environment
    • Solution oriented
    • Clear and concise English speaking skills
    • Good business writing skills






    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills
    • 401(k) plan with a company match


    HomeServe USA is an equal opportunity employer.


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