HomeServe USA

  • LeakBot Operations - Customer Service Representative

    Job Locations US-NJ-Jersey City
    Job ID
    2018-2947
    Category
    HomeServe Labs
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

    HomeServe Labs is a tech start-up wholly owned by HomeServe PLC, an international home assistance company. HomeServe Labs are developers of smart home tech and in June 2016 launched LeakBot, a smart water leak detector designed as an InsurTech IoT product for the home insurance industry. HomeServe Labs are looking to hire a LeakBot Operations Agent to support our growing Operations team.

     

    Responsibilities:

    • Manage all customer inquiries relating to the LeakBot device
    • Manage the customer interactions in the event of a LeakBot leak alert
    • Lead the process of booking jobs and taking payment when appropriate
    • Facilitate the interactions with the Leakbot engineer network and the parts management team
    • Collect appropriate marketing intelligence at each stage of the customer journey
    • Assist in the creation, development, improvement and implementation of process and procedures for the Leakbot Operations team
    • Provide feedback on the overall customer journey and functionality of the LeakBot device

    Qualifications

    • Bachelor's degree in related discipline or equivalent experience preferred
    • 5 years of experience in a customer sales & support role
    • Strong customer management skills
    • Ability to work in a fast-paced, results-oriented environment
    • Demonstrated innovation, analytical, networking and planning skills
    • Experience with plumbing and heating systems within a domestic environment preferred
    • Project management and analytical skills preferred
    • Experience dealing with financial services / insurance products preferred

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an equal opportunity employer.

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