HomeServe USA

  • Contractor Support Specialist

    Job Locations US-TN-Chattanooga
    Job ID
    Contact Center Operations
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!



     Position Overview


    The Contractor Support Specialist will be responsible for processing contractor claims through various methods including, contractor portal, email and regular mail. This position will also be responsible for communicating and coordinating with contractors and finance regarding invoices and payments.

    Detailed Responsibilities:

    • Support HSUSA contractors with all things related to invoice processing
      • Receive, process, audit/review and approve contractor invoices prior to AP payment
        • Invoices received via the portal, email and paper delivery
        • Ensure invoices match System details on cost, customer and detail
      • Train contractors on use of portal to submit invoices
      • Work with new contractors on how to submit invoices for efficient payment
      • Work with contractors to answer AR past/due balance issues
    • Work with AP department on contractor payment
      • Assist with keeping Oracle/ServiceBench profiles in sync
      • Provide assistance to research payments to contractor as needed
      • Assist with any contractor facing issues
    • Assist Supervisor with reports, investigations and contractor payment reconciliation
      • Assist with process improvement as necessary
      • Ad hoc projects and reporting as needed
      • Manage contractors assigned in all payment related activity
    • Assist Regional Operations managers with issues related to contractor payments and coordination
      • Provide general assistance as needed


    Job Requirements:

    • High School diploma or equivalent
    • Proficient with computer applications including Word, Excel, and Outlook
    • Excellent data entry skills


    Desired Skills:

    • Excellent communication and interpersonal skills
    • Adept at managing multiple priorities and tasks in a fast-paced environment
    • Organization and attention to detail
    • Excellent communications skills (verbal and written)
    • Solution oriented


    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an equal opportunity employer.


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