HomeServe USA

  • Manager, Digital Product Owner

    Job Locations US-CT-Norwalk
    Job ID
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    The Product Owner is the key link between the business and the Development resources that support the Websites and other digital assets. Working with all of the business stakeholders to help define and execute the website and digital strategy for HomeServe USA.

    • Define the product vision for the HomeServe USA customer’s online journey and ensure its alignment to the strategy as laid out by the core leadership team.
    • Engage with the PMO to ensure business requirements are effectively translated into technical requirements / specifications, establish milestones and work with project management to oversee the related development, implementation and product launches.
    • Keep abreast of developments in digital and business environment to provide thought leadership around future innovation, continuous improvement and best practice, and ensure the products remain relevant and continue to deliver customer and business value
    • Lead the engagement with business stakeholders
    • Provide overall management for new feature requests, requirements and their prioritization
    • Define KPIs and SLAs and pro-actively track individual product performance against these
    • Manage the sign-off and approval criteria and process with key stakeholders
    • Collaborate with other product teams across the organization to ensure cohesion and alignment to the customer experience vision and principles
    • Support the definition of pilots and Business Cases, as required
    • Provide regular progress reports and escalate risks and issues in line with agreed governance processes, as required
    • Accountable for ensuring that where Brands impact others either from a capability or experience perspective that these ‘cross-over’ points are known, documented and an appropriate plan is put in place to ensure seamless connection across the interaction points.


    • Demonstrable experience of digital product management in both waterfall and agile development environments
    • Excellent communication and networking skills to work with customers in guiding, advising, influencing and managing the expectations of stakeholders and leaders at all levels of business and influence solution design and delivery
    • Understanding of relevant digital technologies, with the ability to harness their potential to drive customer and business value
    • Able to maintain strong customer focus, including internal customers, while balancing business requirements and goals
    • Able to analyze and communicate technical concepts to create practical solutions and influence decisions
    • Strong communications and influencing skills
    • Top-line understanding of analytics and its role within a product lifecycle
    • BA/BS required
    • Experience or Certification in Agile software development methodologies a plus
    • Experience working with cross-functional teams - including technical operations, security, architects, developers, QA, and business analysts

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an equal opportunity employer.



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