HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Business Analyst will sit in the PMO, report to a Portfolio Manager and add to our high-performance PMO organization. The Business Analyst will be responsible for partnering with functional business leaders and other stakeholders on high impact projects. This role requires a solid understanding of project management methodology, technical concepts and the ability to grasp how projects and work assignments fit into the overall business strategy. Work closely with business SMEs and participate in JAD/JAR and user story sessions, in order to gather the information necessary to model current and future state business processes, as well as document business/system requirements and rules that enable the design and development of solutions that support automation and/or improvement of business processes.
The Business Analyst will also be responsible for ensuring consistent, standardized, high-quality project deliverables relative to business analysis, system analysis, requirements elicitation and documentation in accordance with best-practice processes established by the PMO.
HomeServe USA is an affirmative action / equal opportunity employer.