HomeServe USA

  • Marketing Data Analyst

    Job Locations US-CT-Norwalk
    Job ID
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!



    To support the Database Marketing team by carrying out data selections and analysis for direct mail and outbound telemarketing campaigns.

    • Timely and accurate production of counts and data files for acquisition, cross-sell and retention campaigns using SAS programming.
    • Cleansing and standardizing partner files for use in marketing campaigns using specialist data cleansing software.
    • Agreeing and assisting with data briefs/matrices through a consultative process with the strategy and campaign management teams.
    • Producing regular marketing campaign response reporting to provide timely insight into HomeServe USA’s marketing effectiveness and making recommendations for improvements/opportunities.
    • Working with external data bureau and suppliers to access new data sources and to produce direct marketing campaign data.
    • Supporting the responses to customer and partner complaints about data use through data mining and investigations.
    • Responding to ad-hoc analysis and reporting requests to provide insight into HomeServe USA’s marketing effectiveness.
    • Supporting the data infrastructure of the Marketing Database team through table updates, database maintenance and recommending opportunities for data process improvements.
    • Managing all data work with due skill, care and diligence, including effective quality controls and risk management/mitigation.
    • Seeking and implementing ways to automate the production of data and counts for campaign activity.



    • Bachelor’s degree (mathematics/statistics/economics/computing or other numerical-based degree preferred) or three years relevant work experience
    • Highly numerate and analytical
    • Two years of work experience in a commercially data driven/analysis rol
    • SAS experience (ideally two years+ in a commercial environment)
    • Strong Microsoft Excel ability
    • Strong written communication skills
    • Attention to detail and accuracy
    • Direct Marketing experience desirable, but not essential





    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an affirmative action / equal opportunity employer.


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