HomeServe USA

  • Bilingual Inbound Insurance Agent

    Job Locations US-TN-Chattanooga
    Job ID
    Contact Center Operations
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    Position Overview:

    The Inbound Insurance Agent is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers. No cold calling is required since we have a variety of warm list options at our fingertips


    • Stay current on product and service options, terms and conditions and value propositions
    • Meet daily, weekly and monthly outbound call goals and other key performance metrics
    • Meet quality assurance guidelines on every call
    • Assist with the development and refinement of sales and contact scripts
    • Maximize sales opportunities on every call
    • Document key call details including contact information and call disposition
    • Maintain the highest level of integrity throughout every customer interaction
    • Ensure the highest level of customer service and compliance is delivered on each and every call
    • Must have the availability to work a flexible schedule based on business need.


    Job Requirements:

    • Must have a current Property & Casualty License
    • High school diploma or equivalent
    • At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
    • Demonstrated success in meeting defined objectives, quotas, and deadlines
    • Basic experience utilizing a variety of computer applications including MS Word and Outlook
    • Excellent communication, interpersonal and influencing skills
    • Call center experience
    • Adept at managing multiple priorities and tasks in a fast-paced environment
    • Solution oriented
    • Clear and concise English and Spanish speaking skills
    • Good business writing skills


    HomeServe USA is an equal opportunity employer.



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