HomeServe USA

  • Account Manager

    Job Locations US-CT-Norwalk
    Job ID
    Account Management
  • Overview

    HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    Position Overview


    As an Account Manager at HomeServe, you’ll develop and strengthen relationships with utility partners by understanding their needs; remaining in regular, thoughtful, contact; and by functioning as their advocate within the organization. You’ll support partners by providing them information about their performance through various reports, addressing escalated customer support issues, and managing the marketing material approval process. Maintaining a balanced approach to partner relationships is critical to this role and requires the capability of knowing how to communicate corporate initiatives to achieve partner buy-in.


    Additionally, you’ll identify growth opportunities with existing partners, network within the partner account and industry, and leverage internal knowledge to benefit your partners. You’ll achieve this by building strong internal relationships with various departments within the organization including marketing, operations, IT, customer service and our contact center.  This high-impact position reports to the Director of Account Management and is an integral part of the organization. We’re looking for someone solution-oriented and that really wants to listen, address concerns and make things happen. Self-starters thrive in this role, especially when they understand the value of working as a team.

    Assemble and review monthly partner reporting and some ad hoc reporting needs that may arise

    • Review and assemble marketing reports, highlighting any key performance trends
    • Highlight marketing budget forecast deficits and implement tactics to overcome the gaps
    • Assemble, and in part make, formal and informal presentations on new services, products, channels, and territories to partners
    • Support the team in preparing reviews of partner performance for internal and partner presentations
    • Work cross-functionally to implement keys components of a partner project
    • Investigate and resolve partner escalated consumer issues and complaints
    • Work with internal and external teams to steer proposed marketing campaigns through the approval process and negotiate any changes with our partners
    • Review proposed marketing creatives and suggest any necessary changes, highlight key areas of concern, and offer solutions to any potential problems


    • Bachelor’s degree
    • A minimum of 3 years of account management in marketing, advertising, or consulting
    • Strong interpersonal, communication, and presentation skills
    • Ability to manage multiple, competing priorities
    • Superior organizational, planning and project management skills
    • Intermediate Word, Excel and PowerPoint skills
    • Able to travel up to 10-20% consistently throughout the year

    Desired skills:

    • Continuity, subscription or membership marketing experience
    • Advanced Excel experience, especially if as an analyst
    • Able to work in a fast-paced, dynamic, and growth oriented organization
    • Excellent written and verbal communications skills

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an affirmative action / equal opportunity employer.


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