HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
Ensure that call center resources are utilized in such a fashion as to provide optimum service levels for customers while contributing to a favorable work environment. Perform trend analysis and recommendations of staffing needs. Create and maintain agents' schedules including shrinkage, training and other events as needed. Maintain and ensure the accuracy of master roster and IEX scheduling software.