HomeServe USA

  • Account Coordinator / Data Analysis

    Job Locations US-CT-Norwalk
    Job ID
    Account Management
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    The Account Coordinator/Data Analysis, reports to the Director, Sales through Service – and is responsible for supporting the company’s sales through service (StS) channel. StS is a program where our utility partners sell HomeServe products in their call centers. This high-impact position works closely with decision makers to help the team exceed the budgeted expectations of the StS channel (growth objective; to increase sales from 74k to 200k).


    Day to Day:

    • Collaborate closely with internal teams, including marketing, customer service, and IT to launch StS programs successfully and to resolve ongoing operational issues from the STS programs
    • Create and distribute reporting on the channel both internally and to the partners
    • Conduct performance analysis of partner StS programs and present results and strategic insights to company leadership
    • Continually improve sales performance by script reviews, call monitoring, and reviewing agent performance
    • Manage the monthly and yearly sales forecast and budget for the StS channel
    • Conduct sales and compliance audits to ensure the most updated information is conveyed to the customers
    • Manage the partner incentive contests which are a key driver of success in each partner program we’re looking for someone solution-oriented, that really wants to listen, address concerns and make things happen. Self-starters thrive in this role, especially when they understand the value of working as a team. The Account Management team is very visible throughout the organization, so this role is well-positioned for growth   



    • Bachelor’s degree in business or related area
    • Strong financial analytical skills
    • Intermediate Word and PowerPoint skills and Advanced Excel experience
    • Ability to manage multiple, competing priorities
    • Superior organizational, planning and project management skills
    • Strong business acumen and customer focus
    • 2 to 4 years of related business experience
    • Able to travel up to 10% consistently throughout the year
    • Able to work in a fast-paced, dynamic, and growth oriented organization
    • Excellent written and verbal communications skills
    • This position will be based in our offices in Norwalk, CT

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an equal opportunity employer.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed