HomeServe USA

  • Account Coordinator / Data Analysis

    Job Locations US-CT-Norwalk
    Job ID
    2018-2860
    Category
    Account Management
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

    The Account Coordinator/Data Analysis, reports to the Director, Sales through Service – and is responsible for supporting the company’s sales through service (StS) channel. StS is a program where our utility partners sell HomeServe products in their call centers. This high-impact position works closely with decision makers to help the team exceed the budgeted expectations of the StS channel (growth objective; to increase sales from 74k to 200k).

     

    Day to Day:

    • Collaborate closely with internal teams, including marketing, customer service, and IT to launch StS programs successfully and to resolve ongoing operational issues from the STS programs
    • Create and distribute reporting on the channel both internally and to the partners
    • Conduct performance analysis of partner StS programs and present results and strategic insights to company leadership
    • Continually improve sales performance by script reviews, call monitoring, and reviewing agent performance
    • Manage the monthly and yearly sales forecast and budget for the StS channel
    • Conduct sales and compliance audits to ensure the most updated information is conveyed to the customers
    • Manage the partner incentive contests which are a key driver of success in each partner program we’re looking for someone solution-oriented, that really wants to listen, address concerns and make things happen. Self-starters thrive in this role, especially when they understand the value of working as a team. The Account Management team is very visible throughout the organization, so this role is well-positioned for growth   

    Qualifications

     

    • Bachelor’s degree in business or related area
    • Strong financial analytical skills
    • Intermediate Word and PowerPoint skills and Advanced Excel experience
    • Ability to manage multiple, competing priorities
    • Superior organizational, planning and project management skills
    • Strong business acumen and customer focus
    • 2 to 4 years of related business experience
    • Able to travel up to 10% consistently throughout the year
    • Able to work in a fast-paced, dynamic, and growth oriented organization
    • Excellent written and verbal communications skills
    • This position will be based in our offices in Norwalk, CT

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an equal opportunity employer.

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