HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
In this highly visible and demanding role the Regional Operations Specialist (ROS) will be responsible for managing a world class contractor network to deliver superior customer service on a 24/7 basis for residential plumbing, electrical and HVAC repairs. The ROS will help achieve corporate financial and customer service objectives by effectively managing contractor performance, and training contractors on the “HomeServe Way”. The ROS will participate in rate negotiation, strategic job cost management and work in conjunction with the Regional Operations Management team and Contractor Recruitment team to ensure proper coverage within specific geographic territories to meet or exceed HomeServe quality standards.
Although the position is centrally located in Chattanooga, TN, it may require some travel across the United States and may require spending time at corporate offices located in Norwalk, CT.
HomeServe USA is an affirmative action / equal opportunity employer.