HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Manager will be the daily point of contact with third-party call centers that are providing outsourced call servicing for HomeServe USA. The Manager is accountable for managing the relationship between the HomeServe leaderships team and vendor leadership to ensure compliance with processes and policies.
The Manager will identify, conduct and evaluate performance trends and analyze data to drive continual improvements in the HomeServe customer experience.
HomeServe USA is an Affirmative Action / Equal Opportunity Employer