HomeServe USA

  • Application Support Analyst

    Job Locations US-PA-Canonsburg | US-TN-Chattanooga
    Job ID
    2018-2847
    Category
    Information Technology
  • Responsibilities

    • Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications
    • Works collaboratively with individuals across the organization to troubleshoot and resolve both 3rd party and custom-developed application issues
    • Possess strong customer service orientation in order to maintain high client satisfaction through successful and timely resolution of technical and operational problems
    • Estimates issue resolution times through both independent analysis as well as collaboration with other team members
    • Improves the overall quality and completeness of application documentation and support procedures
    • Experience with call center software, financial operations, accounting, legal or professional services industries, and object-oriented programming are a plus
    • Participate in team meetings and contribute suggestions and solutions to increase cooperation and effectiveness
    • Actively seek and apply knowledge gained from colleagues and outside resources and share that knowledge with others
    • Develop and maintain subject matter expertise for the team/department

    Qualifications

    • Bachelor’s degree in Computer Science or related field required; MS/MBA preferred
    • Not required but highly desirable is a Finance or Accounting background
    • Proficient technical knowledge of MS-Windows, MS Office, IE, relational database concepts and quality assurance
    • Strong time management and organization skills as role requires ability to dig into and document details, shift with changing business needs, and adapt to new systems and ways of working
    • Excellent problem solving skills with the willingness to seek out multiple solutions to technical and operational problems and challenges
    • A desire to increase knowledge and learn new skills and technologies quickly and efficiently
    • Demonstrated track record of improving efficiency and quality of technical operations
    • Minimum of 3 years’ experience in an application development or support delivery role
    • Excellent troubleshooting and quality assurance skills
    • Excellent interpersonal and communication skills

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