HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Contractor Management Cost Authorization Specialist plays a central and key role to ensure HomeServe USA controls repair costs, and meets customer service targets. The primary responsibilities include taking calls directly from contractors to provide job status updates and reviewing/approving repair costs. This position validates and approves the requested cost within the parameters of the customers’ contract coverage or negotiates a better cost based on fair market value. The Cost Authorization Specialist must be familiar with pre-negotiated network contractor price agreements, terms and conditions, and prevailing industry rates. The incumbent ensures jobs are performed within negotiated or competitive rates for that market to assist in meeting underwriting targets.