HomeServe USA

  • Application Support Analyst

    Job Locations US-TN-Chattanooga | US-PA-Canonsburg
    Job ID
    2018-2830
    Category
    Information Technology
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

     

     Position Overview

     

     

    HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. 

     

    We are searching for a Production Systems Control Analyst for our Business Operations team. The Analyst will be an integral part of the Operations group and will work both independently and collaboratively with users across the organization. The scope of this position will be to provide ongoing support to internal clients on a variety of technical issues involving a wide range of web based and internal applications, file transmissions, and automated reports while working with other IT teams to facilitate completion of various issues.

    • Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications
    • Works collaboratively with individuals across the organization to troubleshoot and resolve both 3rd party and custom-developed application issues
    • Possess strong customer service orientation in order to maintain high client satisfaction through successful and timely resolution of technical and operational problems
    • Estimates issue resolution times through both independent analysis as well as collaboration with other team members
    • Improves the overall quality and completeness of application documentation and support procedures
    • Experience with call center software, financial operations, accounting, legal or professional services industries, and object-oriented programming are a plus
    • Participate in team meetings and contribute suggestions and solutions to increase cooperation and effectiveness
    • Actively seek and apply knowledge gained from colleagues and outside resources and share that knowledge with others
    • Develop and maintain subject matter expertise for the team/department

    Qualifications

    •  Bachelor’s degree in Computer Science or related field required; MS/MBA preferred
    • Not required but highly desirable is a Finance or Accounting background
    • Proficient technical knowledge of MS-Windows, MS Office, IE, relational database concepts and quality assurance
    • Strong time management and organization skills as role requires ability to dig into and document details, shift with changing business needs, and adapt to new systems and ways of working
    • Excellent problem solving skills with the willingness to seek out multiple solutions to technical and operational problems and challenges
    • A desire to increase knowledge and learn new skills and technologies quickly and efficiently
    • Demonstrated track record of improving efficiency and quality of technical operations
    • Minimum of 3 years’ experience in an application development or support delivery role
    • Excellent troubleshooting and quality assurance skills
    • Excellent interpersonal and communication skills

     

     

     

     

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an affirmative action / equal opportunity employer.

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