HomeServe USA

  • HVAC Install Coordinator

    Job Locations US-MA-Woburn
    Job ID
    2018-2777
    Category
    HVAC/Energy Services
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

    The HVAC Installation Coordinator is a dedicated, detail-oriented thinker with the proven ability to multi-task in a fast paced environment.  The Install & Sales coordinator will report directly to the Director of Field Services.  The Install & Sales coordinator will directly communicate with customers, town AHJs, technicians, parts department, field managers and other HomeServe team members.  The primary responsibility of this position is to coordinate the sales and install of HVAC equipment in HomeServe’s Energy Services New England territory.

     

    • Coordinate installation appointments with customers & trade partners
    • Monitor and answer installation department dedicated phone line
    • Pull and respond to call center customer quote inquiries every 2 hours
    • Track and follow up on customer install quotes until accepted or denied
    • Complete and submit all town required permitting paperwork and payment
    • Update and maintain AHJ requirement file for each town
    • Review and correct installation invoices prior to sending batches to accounts receivable
    • Create, review, receive purchase orders for subcontractor invoicing on installs
    • Maintain install department filing system and checkbook accounting log
    • Provide timely resolutions to customer requests and inquiry
    • Cover other administration duties while fellow team members are on leave

    Qualifications

    • Associates degree and 2-3 years of service or installation coordination experience
    • Industry knowledge in HVAC or Natural Gas Appliances is required
    • Strong analytical, organizational, time management and project management skills.
    • Excellent oral, written and interpersonal communication skills.
    • Ability to analyze problem situations and present appropriate solutions.
    • Demonstrated experience in multi-tasking and setting priorities.
    • Self-driven and demonstrates the ability to thrive in a fast paced environment.  Proactive and displays initiative.  Ability to learn, adapt quickly and commitment to teamwork.
    • Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an affirmative action / equal opportunity employer.

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