HomeServe USA

  • Digital QA Manager

    Job Locations US-CT-Norwalk
    Job ID
    2018-2762
    Category
    Marketing
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

     

    • Prepare and develop testing strategy and execution plan, including the creation of use specific use cases
    • Write, review, revise and verify quality standards and test procedures for program design and product evaluation
    • Assist project leaders in solving quality assurance issues
    • Build and execute a core set of regression tests to ensure the integrity of legacy eCommerce functionality is intact
    • Work closely with digital marketing team to develop an in-depth understanding of eCommerce products and site logic
    • Evaluate and test software programs to verify programs function according to user requirements
    • Create and promote a test environment that sets high standards for quality and productivity
    • Validate that software performs to established guidelines
    • Monitor, manage and communicate with outside agency developers on defects
    • Participate in review of standards, procedures, tools and process
    • Establish and facilitate on-going communication with key stakeholders across the organization
    • Have a good understanding of Web User Experiences for best customer experience
    • Work closely with IT for production and non-production server patching to validate integrity of website
    • Troubleshoot with customer support team to alleviate customer issues
    • Validate data integrity

    Qualifications

     

    • Bachelor’s Degree
    • Minimum 2 years of eCommerce/Digital Quality Assurance
    • Minimum 5 years of QA Assurance experience
    • Experience with Mobile Application Development and Testing
    • Experience with testing across multiple CMS and CRM software platforms and all web browsers
    • Familiarity with Jira bug tracking software

     

     

     

     

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an affirmative action / equal opportunity employer.

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