HomeServe USA

  • Executive Administrative Assistant

    Job Locations US-TN-Chattanooga
    Job ID
    2018-2758
    Category
    Contact Center Operations
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

    Position Overview:

    The Executive Administrative Assistant is responsible for providing comprehensive administrative and organizational support to the Executive Vice President Customer Experience and their respective teams. This position provides critical assistance and must be capable of making sound decisions, prioritizing tasks and demonstrating flexibility. The successful candidate is highly capable of working in a fast-paced, open door environment, and managing tasks with urgency, professionalism and integrity.

    Responsibilities:

    • Provide complete administrative support when needed.
    • Plan and book complex domestic and international travel arrangements and meeting logistics/agendas.
    • Coordinate numerous local and offsite meetings and conference calls.
    • Coordinate team off sites.
    • Create/Format PowerPoint presentations, print & bind when necessary.
    • Gather supporting data as needed and produce report summaries while adhering to tight deadlines.
    • Document and distribute weekly team movements.
    • Maintain a 6-month contact center schedule of guest visits and events distributed weekly.
    • Ensure flow of information among staff and leadership is efficient and fluid.
    • Improve the efficiency of the team by standardizing and organizing procedures.
    • Maintain a high level of confidentiality in all dealings.
    • Perform general clerical duties including calendar management, copying, faxing, filing and organizing, preparing FedEx labels and miscellaneous mailings.
    • Respond to internal and external inquiries and requests in a professional manner.
    • Prioritize work and maintain a sense of urgency when responding to requests.
    • Assist with ad hoc projects.
    • Provide support as required to the Office Manager.
    • Prepare expense reports for EVP of CEX, VP Contractor Management and Senior Contact Center Director.
    • Be the Chattanooga contact for the Ops team that do not work in the Chattanooga office.

    Qualifications

    Job Requirements

    • College degree or equivalent
    • At least 10 years of experience providing extensive administrative support to senior executives
    • Able to type at least 55 wpm while maintaining strict accuracy
    • Proficient at utilizing a variety of software applications including MS Office Suite
    • Advanced level skills in MS PowerPoint and Word
    • Experience working within an international organization and adept at communicating globally across departments
    • Excellent organizational, business writing and proofreading skills
    • Ability to prioritize multiple projects

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an affirmative action / equal opportunity employer.

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