HomeServe USA

  • Service Manager - HVAC

    Job Locations US-NY-Queens
    Job ID
    HVAC/Energy Services
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    Reporting to the Director of Field Operations, this role will provide the necessary management of the in-home field technicians in the performance of their duties with Plumbing and HVAC repairs and installations.  As needed this position will assist in the training, provide evaluation and feedback, discipline and motivation to achieve expected Key Performance Indicators.


    This position is based in Queens, NY with travel to support the Staten Island, NY and Farmingdale, NY territories as needed.


    Detailed Responsibilities:

    • Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
    • Spend 70% of time in field with technicians, educating and developing less skilled into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians.
    • Ensuring adequate Technician field coverage for a seven day, 365 day operation of service and installations.
    • Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback
    • Respond to all Customer complaints, compliments and inquires in a timely manner.
    • Preform equipment replacement estimates on condemned equipment.
    • Interview and hire new technicians as needed.
    • Identify areas of needed improvement and work to correct those areas.
    • Understand and follow union CBA where it applies.
    • Interact with Field Training Manager for course needs and development.
    • Payroll approval for all direct reports


    • Minimum of 5 years management experience with serving and installations in the Plumbing and HVAC field.
    • Effective Management of a unionized workforce consisting of 20-30 Field Technicians.
    • Excellent writing and verbal communication skills
    • Team player
    • Field Oriented , in depth knowledge of HVAC field and Management focus
    • Ability to perform multiple tasks simultaneously on a regular basis.
    • Must be available to work 10 hour daily shift and 5 hours evening On Call.
    • Required to be On Call rotating every other weekend schedule.
    • Microsoft Word, Outlook and Excel proficient.

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an affirmative action / equal opportunity employer.


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