HomeServe USA

  • Manager of Data Administration

    Job Locations US-CT-Norwalk
    Job ID
    Information Technology
  • Overview

    HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


    Lead team of analysts that provide reports, insights and analytics in support of the business data needs; working cohesively with vendors to develop analytical capabilities that support analyses; imparting knowledge of analytical methods, research, and statistics used in quantitative data analysis and looking for opportunities to apply new data sets, tools and methods; working closely with internal customers to build and sustain relationships.


    • Work with department managers to build data sets that answer their specific business questions including performance dashboards.
    • Analyze production systems to ensure data integrity and accuracy of setups as they relate to the data mart applications. Report findings and follow through to verify that the appropriate teams correct such errors.
    • Manage numerous requests concurrently and strategically, prioritizing when necessary.
    • Perform summary analysis to predict operations activity for given periods and conduct post-mortem research to explain variances from expected results.
    • Provide data for ad hoc requests as needed. Must able to think analytically and develop an expert understanding of business operational systems to query, summarize, and present information quickly and accurately
    • Build data visualizations in Tableau or other software
    • Manage large data across a variety of platforms
    • Act as the day-to-day lead on ad-hoc query requests
    • Work with IT on enhancement requests, trouble shooting and new development
    • Run reports and distribute data to various team members, daily, weekly and monthly


    • Bachelor’s degree preferred
    • Strong SQL background with experience across multiple platforms (Oracle and SQL server)
    • Knowledge of data architecture
    • Database warehousing experience
    • Experience with Tableau and OBIEE preferred
    • Strong working knowledge of MS Office, especially Excel and PowerPoint
    • Ability to communicate with internal and external personnel in a positive manner utilizing strong communication skills both written and verbal
    • Ability to converse at a technical level with IT
    • Demonstrated analytical and decision making skills.
    • Demonstrated ability to problem solve quickly in a fast paced environment.


    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an affirmative action / equal opportunity employer.


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