HomeServe USA

  • Account Manager

    Job Locations US-CT-Norwalk
    Job ID
    Account Management
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!




    The Account Manager is responsible for supporting key functions within the Account Management department. This high-impact position works closely with key internal and external stakeholders in order to maintain high standards with partner reporting, ensures all marketing review timelines are met by the partners, and customer satisfaction issues are addressed and resolved in a timely manner.


    Responsibilities include but are not limited to:

    • Assemble and review monthly partner reporting and some ad hoc reporting needs that may arise
    • Review and assemble marketing take up reporting and highlight any key performance trends
    • Highlight marketing budget forecast deficits and implement strategies to overcome the gaps
    • Assemble formal and informal presentations on new services, products, channels, and territories to key stakeholders
    • Support the Water Partners team in preparing Internal Partner Reviews, QBR documents, and External Partner presentations
    • Work cross-functionally to implement keys components of any partner projects such as price increases or new product implementations
    • Investigate and resolve partner escalated consumer issues and complaints
    • Work with internal and external teams to steer proposed marketing campaigns through the approval process and negotiate any changes with our utility partners
    • Review proposed marketing creatives and suggest any necessary changes, highlight key areas of concern, and offer solutions to any potential problems



    • Bachelor’s degree in direct marketing, business, or related area
    • A minimum of 3 years of consultative account management and reporting experience
    • Strong interpersonal, communication, and presentation skills
    • Computer literate; intermediate Word, Excel and PowerPoint skills
    • Able to travel up to 10-20% consistently throughout the year
    • This position will be based in our office in Norwalk, CT





    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match


    HomeServe USA is an affirmative action / equal opportunity employer.


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