HomeServe USA

  • IT Service Delivery Manager, Infrastructure

    Job Locations US-PA-Canonsburg | US-CT-Norwalk
    Job ID
    2018-2705
    Category
    Information Technology
  • Overview

    HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

    Responsibilities

     

    The IT Service Delivery Manager, Infrastructure will report to the VP of IT Operations and add to our high-performance IT organization.  The IT Service Delivery Manager, Infrastructure will manage enterprise-wide IT projects, coordinating with resources across multiple IT and business groups. The role will involve planning, execution, and finalization of projects according to strict deadlines and within approved budgets.  The IT Service Delivery Manager, Infrastructure will coordinate the efforts of internal team members and external partners in order to deliver projects according to plan.

     

    Day to Day Activities:

    • Participate in the project and resource planning activities and manage the execution of projects according to plan.
    • Manage relationship with project stakeholders, including internal and external partners, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
    • Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
    • Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
    • Relationship Management
    • Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members' work; provide performance input to project team members' functional management.
    • Continuously seek opportunities to improve communication and streamline processes.
    • Look to effect positive changed in project management processes through personal effort and influence within team/unit.
    • Keep track of lessons learned and share those lessons with team members as appropriate.
    • Track scope and priority changes and their impact on the cost/timeframe of the project delivery.
    • Resource Planning
    • Project Prioritization working with business stakeholders

    Qualifications

    • Bachelor's degree in related discipline or equivalent experience required
    • 7+ years of proven record of successfully delivering IT Infrastructure projects and working across the enterprise. This should include managing resources, across multiple functions to meet project goals, timelines and budgets.
    • Outstanding presentation, communication, and facilitation skills.
    • Demonstrated leadership of multidiscipline, high-performance work teams/groups
    • Effective at working directly with senior leadership as well as front-line staff.
    • Excellent interpersonal skills with the ability to influence others not under direct supervision.
    • Self motivated, strong attention to detail, and results driven.
    • Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations.

    Project Experience in:

    • IT Management
    • Application Management
    • IT Development & Strategy

     

     

    In return we offer

    • Competitive compensation
    • Career development and advancement opportunities
    • Business-casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match

     

    HomeServe USA is an affirmative action / equal opportunity employer.

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