HomeServe USA

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Job ID 
Job Locations 
Customer Service/Support

More information about this job


HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!


The Trainer, reporting to the Supervisor Operations Training, will be responsible for developing and delivering a variety of best-in-class, comprehensive training programs to all levels of call center associates and other audiences as needed. 

  • Identify training and development needs through job analysis and regular consultation with business managers
  • Design, develop, and enhance training and development programs based on company and individual needs
  • Consult with the management team on innovative ways to provide solutions to quality issues
  • Design and write new training materials for in-house courses
  • Deliver training and development programs and workshops in classroom and one-on-one settings for various lines of business including Inbound, Repair Management, Insurance, Cost Authorization, and Sales
  • Monitor, review, and evaluate the progress of trainees
  • Ensure that statutory training requirements are met
  • Amend and advise programs as necessary


  • Bachelor’s degree or other certification in Education, English, Communications, HR, or a related field
  • 3+ years of instructional design and/or technical or creative writing experience
  • Strong competence in MS Office
  • Other technological knowledge strongly preferred:
    • Photoshop
    • Camtasia
    • Audacity
    • iMovie
    • Adobe Creative Suite 6

In return we offer

  • Competitive compensation
  • Career development and advancement opportunities
  • Business-casual attire throughout the week
  • Friendly, open and team-oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match 

HomeServe USA is an affirmative action / equal opportunity employer.