HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Contractor Management Critical Team is crucial to achieving customer service goals and metrics - ensuring that customers receive fast response and quality service to resolve their home emergency. Primary responsibilities include following up with contractors and customers to ensure Critical and urgent jobs are scheduled and completed within defined service levels, and taking action to get delayed jobs back on track before our customers are negatively impacted.
Additionally the Critical Case agent will deploy jobs to contractors when necessary and coordinate with other departments and the senior leadership team to escalate issues that negatively impact the customer experience.
Build excellent customer and contractor relationships with every interaction
HomeServe USA is an affirmative action / equal opportunity employer.