HomeServe USA

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Associate Product Manager

Associate Product Manager

Job ID 
2018-2672
Job Locations 
US-TN-Chattanooga
US-CT-Norwalk
Category 
Product Development

More information about this job

Overview

HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

Responsibilities

Associate Product Manager – will report to the Product Development Director. This role will serve as the primary point of contact with internal and external parties in relation to all aspects of customer contract management including routing, assuring appropriate approvals, managing mass updates of terms and conditions, and becoming a subject matter expert. 

 

Responsibilities Include:

 

  • Develop a full and thorough understanding of all HomeServe USA products
  • In conjunction with Product Operations team, develop appropriate Terms & Conditions process mapping to ensure accuracy and compliance of our customer contracts.
  • Help departments including fulfillment, call center, and contractor management to implement new products.
  • Serve as the point of contact for internal customers on T&C matters.
  • Act as “middleman” between multiple internal departments for any initiative related to migration or updating of existing customer contracts.  
  • Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
  • Handle on-going issue and change management
  • This position works cross functionally to maximize operational and financial efficiency. In particular, the Associate Product Manager will act as a resource for other internal departments including Legal, Compliance, Fulfillment, Finance, and Marketing.
  • Manage the implementation of new and modified contracts.
  • Provide internal support for the resolution of operational problems as they pertain to the terms and conditions process.

 

 

Qualifications

 

  • Bachelor’s Degree required.
  • Excellent organizational skills and ability to juggle multiple priorities and effectively meet deadlines.
  • Must possess initiative, balanced judgment, objectivity and the ability to plan and prioritize one's own work to assure maximum efficiency.
  • Ability to work independently with minimal direction while communicating back to management as required.
  • Ability to assume a leadership role within workgroups as necessary
  • Strong attention to detail, process management experience is a plus
  • Ability to multi-task
  • Strong planning & organizational skills
  • Leader with strong verbal/written communication skills
  • Collaborative, team player
  • Good computer skills, including demonstrated knowledge of Adobe Acrobat and Microsoft Office
  • Adobe Suite

 

In return we offer

  • Competitive compensation
  • Career development and advancement opportunities
  • Business-casual attire throughout the week
  • Friendly, open and team oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match

 

HomeServe USA is an affirmative action / equal opportunity employer.