HomeServe is a leader in supplying homeowners with worry-free warranty services that provide peace of mind. Our incredible growth rate is fueled by a dynamic team of individuals who value teamwork, collaboration and providing exceptional customer service while maintaining a work atmosphere that’s fun and friendly. HomeServe is a global organization that serves millions of customers in the US, UK, France, Germany, Italy, Canada and Spain. We’re strong, stable and growing.
This position is home based and can be located anywhere in the area surrounding Richmond, VA with convenient access to Richmond International Airport.
Position Overview: Regional Operations Manager
In this highly visible and demanding role the ROM will be responsible for managing a world class contractor network to deliver superior customer service on a 24/7 basis for residential plumbing, electrical and HVAC repairs. The ROM will help achieve corporate financial and customer service objectives by effectively managing contractor performance, actively participate in recruiting qualified contractors and training contractors on the “HomeServe Way”. The ROM will take the lead role in rate negotiation, strategic job cost management and work in conjunction with the contractor recruitment team to ensure proper coverage within their geographic territory to meet or exceed HomeServe quality standards. Furthermore, the ROM, as a repair management subject matter expert, will work collaboratively with business development and account management to enhance the HomeServe product line and solidify our affinity partner relationships
Although the position is home based, it will require extensive travel within the region and will require spending time at corporate offices located in Chattanooga, TN, Canonsburg, PA and Norwalk, CT.