HomeServe USA

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Account Coordinator

Account Coordinator

Job ID 
2017-2568
Job Locations 
US-CT-Norwalk
Category 
Account Management

More information about this job

Overview

Company Information

 

HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

 

 

Position Overview

 

 

As an Account Coordinator at HomeServe, you’ll support the Account Manager in developing and strengthening relationships with utility partners. You’ll support partners by creating various reports, chasing down partner requests, addressing escalated customer support issues, and routing marketing materials through the approval process. As a support role to the Account Manager, the coordinator will need to build strong internal relationships to move projects and actions through the organization.

We’re looking for someone solution-oriented, that really wants to listen, address concerns and make things happen. Self-starters thrive in this role, especially when they understand the value of working as a team. The Account Management team is very visible throughout the organization, so this role is well-positioned for growth.

 

Responsibilities

 

 

  • Assemble monthly partner reporting and some ad hoc reporting needs that may arise
  • Assemble marketing reports, highlighting any key performance trends
  • Support the team in preparing reviews of partner performance for internal and partner presentations
  • Work cross-functionally to support partner projects
  • Investigate partner escalated consumer issues and complaints
  • Review proposed marketing creatives, highlight key areas of concern, and offer solutions to any potential problems

 

Qualifications/Skills

 Qualifications

  • Bachelor’s degree
  • Strong interpersonal, communication and presentation skills
  • Ability to manage multiple, competing priorities
  • Superior organizational, planning and project management skills
  • Intermediate Word, Excel and PowerPoint skills
  • Able to travel up to 10% consistently throughout the year

 Desired Skills

  • Knowledge of or experience in continuity, subscription or membership marketing experience
  • Advanced Excel experience, especially if as an analyst
  • Able to work in a fast-paced, dynamic, and growth oriented organization
  • Excellent written and verbal communications skills
  • Curiosity and an interest to learn

 

 

In return we offer

  • Competitive compensation
  • Career development and advancement opportunities
  • Business-casual attire throughout the week
  • Friendly, open and team oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match

 

HomeServe USA is an affirmative action / equal opportunity employer.