HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Senior Business Analyst will sit in the PMO, report to a Portfolio Manager and add to our high-performance PMO organization. The Senior Business Analyst is a specialist practitioner accountable for the execution of business analysis activities for highly complex, cross-functional, mission-critical projects. Primary responsibility is to facilitate the successful delivery of project objectives and the delivery of products/services that meet the needs of the business. The Senior Business Analyst will be assigned to multiple concurrent projects, and work closely with business SMEs and facilitate JAD/JAR (requirements gathering) sessions, in order to gather the information necessary to model current and future state business processes, as well as document business/system requirements and rules that enable the design and development of solutions that support automation and/or improvement of business processes.
The Senior Business Analyst will also be responsible for ensuring consistent, standardized, high-quality project deliverables relative to business analysis, system analysis, requirements elicitation and documentation in accordance with best-practice processes established by the PMO.
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HomeServe USA is an affirmative action / equal opportunity employer.