HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
The Manager, Workforce Management is responsible for the leadership and development of the Workforce team members, ensuring that critical contact center metrics and objectives are met, sustained and evaluated as necessary to continually improve business performance. The Manager is tasked with monitoring the day-to-day activities of the team, while partnering with Operations leaders to develop contact center strategies and subsequent tactics based on company-wide goals and objectives. To be successful, the incumbent must maintain a favorable work environment and develop solid working relationships with Operations and various support functions.
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HomeServe USA is an affirmative action / equal opportunity employer.