HomeServe USA

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HVAC & Appliance Service Technician

HVAC & Appliance Service Technician

Job ID 
2017-2487
Job Locations 
US-NJ-Hammonton
Category 
HVAC/Energy Services

More information about this job

Overview

HomeServe USA, ranked as a 2016 Top Work Place, provides emergency repair plans which are like roadside assistance for your home.  Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home.  Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain.  Come see why you should work for HomeServe USA!

 

Under general supervision, responds to and investigates service related calls of any nature, provides all aspects of customer service; including, but not limited to, repair, adjustment and maintenance to all types of gas and electric appliances. 

 

Requirements:

Under general supervision, perform the following job functions:

  • Accurately investigate and analyze all types of HVAC and appliance service calls, however initiated, and satisfy them in a timely, cost effective manner.
  • Appropriately follow up from customer calls including but not limited to ordering parts, parts pickup, parts delivery and parts installation.
  • Maintain good housekeeping, including maintenance of tools and equipment, and maintaining required truck stock.
  • Accurately apply company billing and service procedures.
  • Establish and maintain a positive customer service environment at all times.
  • Advises customers of and recommends company products and services.

Qualifications/Skills

   

  • High school diploma or equivalent is required.  HVAC certification and/or training from an accredited technical school is desirable.
  • EPA certification required with a minimum of 3-5 years experience in HVAC and/or appliance repair

In return we offer

  • Competitive compensation
  • Excellent benefits including medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match
  • Take home service van
  • Tools & Uniforms provided by the Company
  • Career development and advancement opportunities

 

 

Homeserve is an affirmative action-equal opportunity employer